User Management & Intranets - Best Practices?

The good thing about intranet users is that you know them, that you know how many they are and that you know, which infrastructure they use.

The not so good thing is, that they also know you - and they will come and get you if they dont like what you do. The expectations are a lot higher; everything needs to be simple and great.

That's the way it should be; but dont forget: you cannot gain as much reputation through great features as you can lose through inconveniences with the basics.

Nobody will be proud to say "I'm in, I made it", if they just went through a painful registration process, you can't give them gimmicks and you cannot really reward them - so you have to make a good job.

Thats really challenging when you have to create a new usermanagement for several countries and companies that have acutally not been working together up to now.

It's kind of hard to decide when the challenge is out and the madness begins if you are talking about 60000 users, 9 languages and some really business critical applications.

There are a lot of Best Practices dealing with intranets, features, contents - but I did not find anything helpful dealing with the setup of a big usermanagement - any suggestions?